The 2023 State of Conversation Intelligence
Reps are in the hot seat more than ever. Do you know what your reps are doing in the field?
We analyzed activity from more than one million users at 400 companies using Mindtickle to
help you understand how winning teams ensure reps are always ready to close more deals.
help you understand how winning teams ensure reps are always ready to close more deals.
400+
Companies
1M+
Users
143K+
Monthly mobile users
190+
Countries
300K+
Calls recorded
State of Conversations
For enablement and revenue operations teams, conversation intelligence ensures processes are being followed, talk tracks are being adopted, and reps are actually applying what they’re learning in the field.
How are the best sales organizations leveraging conversation intelligence to drive results? We analyzed tens of thousands of sales calls and meetings to find out. Take a look to see how you stack up.
Sales call cadence, velocity, and sentiment
36
minutes+
The average length of a sales call that is recorded, transcribed, and analyzed with Mindtickle.
38
minutes+
The average length of a discovery call
38%
+
Average customer talk time.
39%
+
Average customer talk time in discovery stages.
57%
+
The amount of customer talk time in top reps’ discovery calls.
Pro tip:
Expect a lot of resistance moving into the deep end of the recession in 2023 — and equip your reps to handle it. Be sure you’re spending time on enablement topics that help reps build confidence, such as objection handling, and also help reps respond with empathy to customers expressing frustration
Download the Report
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